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I dont know enough about Saleforce

But Google Apps is not a good exampe of "openess"

Google is historic about closing off Dev and API Access (See Nest product line), Removing Open protocol from services (i.e removing XMPP from Chat and Hangouts), and killing products that have more open API's replacing them with less open ones

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But i wasn't talking about Google. I was talking about Google Apps. Your examples are about other divisions of Alphabet/Google...

...When you deal with the tech giants they are so large that different divisions commonly have totally different goals and ethos; some divisions are transparent and great to work with, others are pure nightmare.

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