Cloud kitchens – commercial facilities built to produce food for delivery
thefoodcorridor.com
thefoodcorridor.com
The first "Doordash Kitchens" location is near me. It has rows of metal shelving where people come out of the non-visible kitchen and put packages on delivery racks, to be picked up by waiting drivers in their waiting room.
They're not quite organized enough for it to be a drive-through operation for the drivers. This works for Doordash because Doordash doesn't pay for driver waiting time. If the drivers were employees, which is probably happening in California next year, the next driver would take the next outgoing package, regardless of destination, to optimize driver utilization.
Saying a successful chef is easily replaced is a bit insulting.
Usually platforms like this are rigged so nobody comes out on top except the company providing the platform. Maybe there are awesome chefs working in Doordash food factories but it's probably because they just don't have any better options.
These are "food factories"appealing to a different demographic, but still "gig economy" type shops shooting for the lower common denominator.
Ala Amazon, the “cloud kitchen” is the market maker and can simply ape what sells. Vegan Pho doing really well? Spin up “What the Pho?” uptown fellas!
The kinds of small time operators likely to lease space and time from a cloud kitchen will have no grounds to demand a non-compete. See controversies in au courant “food halls” happening now for examples.
It's an interesting point about the drivers. It does make sense to make it first in/first out as the food is ready.
The data mining angles of cloud kitchens, particularly around neighborhood demographics and real estate valuation, need much more critical examination than they're getting.
But those are the hard parts of running a business. So is this for people who want to play business, or who are fooling themselves that this is a shortcut to getting rich?
"On prepared foods — which quickly became the bulk of the food hall’s business — Donaldson’s company was raking in as much as 30 percent. (The current structure, according to Donaldson, is a flat rate of around 30 percent of sales for all vendors.) Even if they made no sales, stalls paid at minimum $4,500 each month "
Well, I guess that’s how rich people get richer. Rent seeking.
I am curious if this will really work long them, but I'm actually somewhat optimistic that there will be enough momentum to keep the industry around until its successor arrives.
Also as a separate point, I worked for an on-demand food startup, and I remember our founders talking about a local entrepreneur they knew who rented a single commissary, was operating white labeled brands on the delivery platforms, and was highly profitable.
Almost makes me think the delivery platforms could have a Shopify-type effect for traditional restaurateurs and it will be interesting to see the business models that unfold as a result.
https://www.nytimes.com/2017/09/23/technology/ubereats-food-...
I noticed today that the people who used to hand out $20 off your first Uber Eats coupons in my town are now down to $15... presumably part of this process.
In Q3 Eats EBITDA was negative $315m while Rides was positive $630m.
Your point about VC money propping it up is right on. We saw this happen with box/meal kit companies that couldn't achieve realistic unit economics in the food supply chain and instead were paying for customer acquisition in the form of free meals. Most have folded but some are still dying on the vine.
Doordash & co have raised millions of investor money which not only do they have to pay back but also provide unrealistic returns, which isn't really possible with such a physical service where expenses and profits scale mostly linearly (see WeWork which promised tech-company-style returns despite being a physical business and how it all ended).
Their bakery is really very little of what we think we see and in many ways just little storefront on a kitchen that does a lot of work for other things including delivery ... to another restaurant. Not too strange to think of it going straight to someone's front door.
I like to cook but I really don't get the time or space. I can see that kitchen in the back ... man it's nice.
There's nothing new or scary about the concept of container kitchens. They've been used for catering, pop-up restaurants, disaster relief, etc for some time.
> especially when it’s preparation conditions belong solely from people working there
But that's most restaurants, considering that kitchens are usually separated from the customers.
That gives young chefs more freedom to innovate and pursue their own vision. Rather than conforming to the risk-averse demands of capital investors.
On an ecosystem level it also drastically increases the competitiveness of the local market. This may be overlooked by the predominately NYC/SF/LA crowd here, but many locales in American don't have many great restaurants. Lower barriers to entry increase competitive intensity.
If you live in Peoria, IL and want to have Ethiopian for dinner, it's probably not a question of choosing an already established high-quality brick-and-mortar. It's most likely a mediocre low-quality monopoly, or maybe even no Ethiopian whatsoever.
However I suspect that this model will take off and the delivery apps will start to address your concerns.
The southwest model (ever minute the plane isn't flying were loosing money) applies to kitchen space as well. Depending on your locale there is a lot of it out there being underutilized. Lots of places require that food trucks have (and many need) a physical location. Having that be in an out of the way place and NOT having to a retail side is a massive savings as the location can be "shared" and potentially come at a massive savings. Leveraging these same places for delivery only businesses (or in the case of one local truck a delivery option near the kitchen they use) has been a boon to all involved.
I just don't do delivery. I don't know why, it's always rubbed me the wrong way.
IMO, if I'm lazy I'd rather just go out or pull something out of the freezer. I've always lived close to something that I can walk to, who will take care of all of the cleanup for the same cost as delivery.
Even living in a rather rural area, I can still walk to four restaurants, three of which are exceptional. In addition, I can walk to three ice cream places and one seasonal food truck.
I've debated doing a ghost kitchen based entirely on "what foods deliver well".
> French fries don't age well. They're crispy and delicious right out of the fryer, but they get colder and soggier the faster and farther they get from the kitchen. That's fine for eating at a fast-food restaurant, and okay maybe for the drive through.
> But on-demand app-enabled delivery is changing how, when, and where we eat french fries. And massive multi-billion dollar potato companies, like Lamb Weston, are worried about that.
> On today's show, a team of potato scientists sets out to save the french fry.
https://www.npr.org/2019/10/23/772775254/episode-946-fries-o...
Also many of them are food trucks, so they're still people you know if you're into the local food scene.
If delivery gets optimized enough that it's no cheaper than making food at home then we can start doing nutrition trials like never before.
We forget that food is fuel. We know how to make it taste good, but it's an important aspect of our health. A lot of restaurants already allow selecting vegam, or gluten-free. Ideally, we would be able to try all sorts of things:
1) Select an elimination diet plan and since all meals are delivered you're more likely to stick to it. Different foods will get cut out and you can figure out if there's an allergy you're not aware of
2) If you're eating healthy, it's more trackable. It'll be possible to get a monthly email that tells you what nutrients you got. You can get blood tests to see if the nutrients are actually being absorbed.
3) Trackable food means I can pay less for insurance if I'm eating healthy. Right now nutrition is a very messy field. Some some vegan is better, some argue the paleo thing is best. How about we solve this with insurance? These companies will effectively make bets on your health outcomes based on what you're eating. Insurance companies that make bad bets will go out of business. We can get the preventative medicine we've always wanted because the cost of bad decisions will be reflected in your finances right away.
4) It might be easier to start a restaurant that serves a niche group since you get some benefits that come from economies of scale.
They don't prioritise their users high enough for me to trust them with what I put inside myself.
I'd much rather order from a local mom pop style place whose owners I can reach if I had to.
Cooking for yourself is also cheaper, healthier, and gives you full control over the inputs, the process, and the output.
Maybe it is old-fashioned. Then again, I am slowly acquiring woodworking tools (and leatherworking tools, and book restoration tools, and...) so maybe it's just a matter of personal taste. I've recently realized I'm a craftsman; this has both helped my understand my widely varying hobbies, and guiding me towards new things that interest me.
Sometimes it's written as tblsp, tsp is teaspoon (5g/ml)
By that logic, you could remove pretty much everything from your home, apart from a bed, bathroom, table and laptop.
But I can also think of two concrete reasons why you would want to cook for yourself (in addition to training a potentially valuable skill or treating it as a leisure activity)
- Cooking for guests: In some situations, you want to treat guests with a restaurant-like experience at home. In such a situation, takeout may be either impractical or inappropriate. For social reasons, it may be important that the food is prepared by yourself and not commissioned to someone else.
- Controlling ingredients: When ordering takeout (or eating at a restaurant), the restaurant is in full control of ingredients and will choose them in a way that is optimal for the restaurant - but not necessarily optimal for you. E.g., they may choose ingredients that taste well but are unhealthy it may choose ingredients produced under problematic conditions.
The third one is cost. You can essentially always beat the restaurant on cost, often by a lot, due to their overhead and desire to yield a profit for the owner. At home you supply the labor and eat the profit (so to speak). Your typical family will find it dramatically less expensive to eat in than to eat out.
Now obviously the number of hours you can bill in a day and be sane has a limit...
Take a break, man.
Also cooking is time intensive only if you do it wrong. And actually a good way to fill some time while too tired from coding ...
Did you brush your teeth this morning? How much did you bill for that eh buddy?
Come on now.
Sizes range between 15 and 30 square meters, and a lot of them have a sink, a small refrigerator, and a microwave. Nothing else. The "kitchen area" is literally a tiny corner, or niche, of the property.
With no oven, no hob, and no real storage space, often just a single cupboard for cups/plates/instant meals.
I cannot imagine living in such a place, because I enjoy baking bread, making my own pizzas, etc. On the other hand they're very cheap to live in and if you're a student I guess you can eat a lot of takeaways, or get your calories in liquid-form..
The problem why home cooking sucks is that people have no idea what good kitchen equipment looks and performs like and buy expensive crap. They also fail to invest the time needed to get the basic techniques right.
I’ve recently contributed to refurbishing the kitchen in my rental (it went from a dump to a pretty nice kitchen with brand new - still consumer-grade - equipment) and would like to know how pro equipment would help and where to start (let’s say I don’t have the budget for a full commercial kitchen - which parts should I prioritise first?).
People don't have good chef knives and don't know how to sharpen them, they also tend to overspend grossly on them and still not get something with good performance. A good knife is thinly ground, with slight convex, tapers towards the tip, have a nice usable flat part and very nice curve towards the tip, made of easy to sharpen stainless steel. Don't obsess over HRC - 59-60 is enough.
If you don't have the budget - victorinox and mora have very nice cheap chef knives that can take a great edge but need some elbow grease to grind them a bit. And they cost like 30 euro.
Also get a beater knife - something cheap that you can use for rougher tasks that won't cry if it chips or breaks.
Consumer grade burners - both gas and electric are underpowered. A pro grade 3.5 Kw induction hob is a beast - I will take one of these vs a whole 60x60 cm with 4 burners the most powerful of which tops at 2kw. For gas - where I live there are some 7kw single burners. Once again beasts. Never used gas, so not sure how low their simmer is, but there should be something decent.
Also consumer grade mixers are rarely good enough, but their top models are probably more expensive than what you can get for commercial use. A professional electrolux be5 planetary is 350 w and still it can outmix something consumer that is 1250 w (it is expensive though, but build like a tank, just example of the wattage wars)
For ovens the only thing you need is raw power and thermal stability - ignore all bells and whistles (except properly executed steam, but those tend to cost as much as a combi oven). There are some self cleaning ovens that can be hacked to bake pizza in them, but it is dangerous and voids the warranty.
In germany there are very popular right now gas infrared top mini broilers 800C that can put insane crust on a steak. And cost 100 eur. This combined with sous vide is amazing meat all the time.
A good thing is that in the last years we actually start to see some good stuff being sized down to consumers, without sacrificing performance.
And so on ...
Similarly, on Amazon marketplace the problems with counterfeit goods etc... are well documented, where a marketplace of sellers is gaming the system at the detriment of consumers.
I can see the same type of gaming systems potentially happening here if there is opacity in the market information for both suppliers and customers. For example a kitchen could replace organic ingredients for non-organic ones and consumers wouldn't know the difference. Or if an order is accepted and turns out it is too large or too small they would delay fulfillment forcing a consumer to restart the process.
As with all of the gig-economy work and poorly regulated markets generally, it has some consistent patterns where incentives for low prices drive a race to the bottom and I don't think that's something I'd want from my food.
It might be worth noting that CloudKitchens is Travis Kalanick's new startup. So I would expect that the vision he brought to cab/rideshare is the same here, but in the food market, using UberEats as first point of proof that it can be successful already.
[1]https://techcrunch.com/2019/02/01/the-next-big-bet-for-forme...
How is this possible? I thought the driver didn't get to see the destination until they actually pick up the rider.
They are called commissaries, not 'cloud kitchens', not 'ghost kitchens'. Commissaries are not new, they are used all the time in the restaurant industry. If you've had food from a food truck or caterer, then that food was likely prepared in a commissary.
Giving hip new names to old tech is not doing anyone a favor. Preparing food in a commissary is a sound, established business model. The idea doesn't need any fluff, delivering food prepared in a commissary, rather than a restaurant, makes perfect sense. The benefits are, lower real estate costs, shared labor, fewer stops for delivery personnel, and the ability to quickly change food offerings & experiment.
"113751. “Commissary” means a food facility that services mobile food facilities, mobile support units, or vending machines where any of the following occur: (a) Food, containers, or supplies are stored. (b) Food is prepared or prepackaged for sale or service at other locations. (c) Utensils are cleaned. (d) Liquid and solid wastes are disposed, or potable water is obtained."
https://www.cdph.ca.gov/Programs/CEH/DFDCS/CDPH%20Document%2...
The Food Corridor is a (very terrible) piece of software that allows bookings for kitchen space, so they probably focus on the ones that work from public kitchens for that reason, but lots of them have dedicated kitchens or rent from a church hall or VFW.
Isn’t the whole point/dream of becoming a professional chef, opening up a restaurant, etc. to have the experience of running your own space, designing it, building a menu, meeting your diners, watching their faces, seeing the lines form outside, getting a reputation, winning a Michelin Star, AND cooking some great food?
It feels like the whole model of the ghost/cloud/whatever kitchen removes 99% of that joy/misery/experience and strips it down to just making food and reading online reviews (good or bad) from people with no personal connection to you whatsoever.
I’m sure I’m missing something here, so please help me out, but it seems like this business model is terrific for the operator of the cloud kitchen and terrific for the delivery apps but turns the chefs into little more than assembly line factory workers.
More generally, most people don't have the luxury to simply do whatever they would optimally prefer to. They generally have to trade off preferences and pragmatics. Dreams don't put food on the table. So if there's a niche, in evolution or business, something is going to fill it eventually.
Or I can rent a commissary kitchen for $18/hr, plus $100-$200/mo or so in dry and refrigerated storage, and scale from there. I could get started in a week.
To most chefs, this is the difference between "I can afford this now" and "I will literally never in my entire life be able to afford this."
#1 the dream of being a professional painter is to have your works in the Louvre, but that doesn't stop you from enjoying your small gallery openings at the beginning of your career. You have to start somewhere.
#2 Opening your own restaurant is hella expensive and takes fucking forever. It's hard to explain the hell that is building a restaurant, and I don't even live in NY or SF where it's worse. You can get a product launched in a software company for less. The upside to a software company is a whole lot bigger though, so there's a lot less investment in restaurants. And I don't know if you know many chefs, but they tend to not have much money.
#3 there are all sorts of kitchens you're not thinking of where the space is rarely utilized, or frequently underutilized. VFW, church, and other social halls. Small food producers. Etc. This is money wasted to the owner. It's a win-win when those places get food trucks and ghost kitchens.
#4 a ghost kitchen isn't that dissimilar to owning a food truck. In fact a lot of them come from food trucks who have to operate out of some commissary anyway and want the stability of selling stuff year round.
#5 You're still doing most of the things in a ghost kitchen you do in any other restaurant, you just don't have tables. You still have a brand. You still develop a menu. You still manage employees. You still source ingredients. Etc. You just put stuff in a box instead of a plate and don't have a front of house (which, frankly, most chefs suck at anyway) to deal with.
The entire food industry is a bad business model for most of the people involved somehow.
I am curious how this article relates to Cloud Kitchens[1] the Travis Kalanick startup because I am skeptical they arrived at the same name out of coincidence.
Saying it's "just FIFO" is, well, too logical. Because if it were simply logic, I wouldn't feel inconvenienced. Feelings defy logic. The person who ordered online isn't going to notice the two or three minutes, since they aren't standing in line, but I do. And the person who has to wait the food, is actually get paid to do so, as a courrier. I am not. So maybe the FIFO should account for that, is what I'm suggesting.
A restaurant... which already has all the equipment and overhead for making food... and which has excess capacity that's already paid for... and even someone whose job it is to answer the phone...
I can't even imagine how you think this is the worst place. It's literally the best, most efficient place in terms of taking advantage of excess capacity.
So your local taco place has delivery people waiting around. Doesn't exactly seem like a major life inconvenience, does it? And taco places have had delivery people hanging around long before the apps. You just used a thing called a phone. Delivery has been around for decades. It's not new.
As a model, I think the customer here is not so much a food buyer but a restaurant starter and that is a bottomless well. This concept is a natural outgrowth of the current trend in quasi-legal "instagram restaurants" . It also meshes well with the fickle appetites and food trends of modern day. A cronut kitchen can sell out for 6 months and then fade into a ramen burger for another 6 months, all from the same physical kitchen.
I think that it is more sustainable than the food-truck -> sit-down-restaurant strategy that hasn't worked for more than a handful of entrepreneurs. American's love to eat a cornucopia of tastes and dishes but we absolutely hate to pay more than a nickel for it. The underlying cost structure of the cloud kitchen is more amenable to that sentiment.
There's a row (for Torontonians I'm speaking about Geary Ave) where you can find industrial kitchens for some of the city's best foods that also serve out the front. You just have to not mind the stripped down atmosphere or taking your fresh, hand-made pasta to go. Funny enough, I don't think many of those places even allow online orders/delivery.
The concept just decouples a kitchen from a table.
Ok so this doesn't apply to you. There's plenty of other people who do.
They might or might not be on popular delivery apps, some of them take orders only by phone, some rely on gig workers, some others are just family businesses
The most effective marketing materials, apart being on glovo/deliveroo/justeat etc. are flyers left in the mailbox
In Italy the ones that started it were kebab and pizza places