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No one likes a poor customer experience. But businesses will always choose a poor customer experience over the risk of a business shutting down.

That said, do you have any anecdotes about Google Cloud's customer service? Customer service from Google for app developers is non-existent.

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It took us about half a year to get billing set up with them. Completely pointless shit show that basically every other company on the planet manages, with Google's own unique weirdness about talking with icky customers.

It was an unpleasant process, and then we dropped them anyway (but not because they suck at billing).

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