Not to put down people's hard work, but I am yet to encounter a utility company website that has any sort of sensible usability. Multi-digit pin number login names, split into little textboxes, that are frustrating to enter? Check. Only 4-digit passwords? Check. Emails me a PDF attachment that just asks me to go to their website? Check.
Each time I move (and get a new utility co), new surprises await. My latest utility company apparently uses a slew of Gmail accounts to massmail the statements. Sigh.
Screenshot: http://dennis.posterous.com/why-are-utility-company-websites...