I am honestly surprised by your blasé reaction. To make an apples to apples comparison, have you ever had a:

1. New car,

2. Which cost almost $60,000, with

3. Fewer than 6000 miles,

4. Suffer a catastrophic failure (i.e. couldn't start with a jump),

5. While parked,

6. And had the manufacturer not communicate the source of failure,

7. Or how long it would take to fix?

That, to me, seems almost unbelievable. I have entertained the idea that our family's next car would be a Tesla, but stories like this make me want to wait another generation or longer.