Hadn’t heard that term before. Feel free to explain :) Is it a sales thing?
How would you know something is easily googled if you've never heard the term before?
BTW I did enjoy reading the article I found on "two-part greeting." [1]
[1] https://www.qsrmagazine.com/ordering/100-ways-improve-your-d...
Wait. No. That can't be it. It's about two critiques in drive thru greetings.
Wait. No. That seems irrelevant as well. It's a Yuletide thing? Answering the phone?
Wait. It's not easily googled. It's an obscure term of art apparently.