Part of the issue is that their quality of service has gone down. 10 years ago, most people who worked there were knowledgeable in their respective departments, but now it is quite often the opposite. I don’t exactly blame the workers, it could simply be that circumstances have caused training to become nonexistent.

I remember the holidays at that time with the checkout line being so long that they couldn’t keep up with even 30 registers open. Now, they have maybe two registers open at any given time and the checkout line is never more than a few customers long.

I find it sad and disconcerting. But I have to admit to being part of the problem: I haven’t bought much at Fry’s since I built my last PC 2-3 years ago. Every time we go now, it’s depressing and we end up only buying a cable or a memory card.