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This over-simplifies the nuance. Each business is a little different and it is useful to see exactly how and what is being done. It’s like hiring a business consultant and they tell you a bunch of “obvious” things you are not doing. But you start doing them and your business improves. Maybe you learned something along the way.

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I suspect his hiring strategy plays into it. He hires immigrants from his own church. That probably plays into workers that will do all the little stuff that makes the difference, even at gas station wages.

I attended a service at St Mary's, and the people were both friendly and compassionate.

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