Thank you for all the thoughtful comments. The intention of these examples is to show how root cause analysis breaks problems down in a way that’s easier to understand than a standard narrative. This is typically done with a cause and effect chart. Yes, the analysis is gated, but I’ve listed the links here:

Cause & Effect Chart: https://www.sologic.com/getmedia/fa530279-f746-4032-a803-26f...

Incident Timeline: https://www.sologic.com/getmedia/87441f21-d2ad-421c-b1f1-2d1...

Full Report: https://www.sologic.com/getmedia/b533da72-7e33-45ae-a672-4d4...