Ask HN: Dealing with shops that send open box products (Germany)
I have ordered an phone (iPhone 11 pro) from Mindfactory (Germany) and to my surprise the box/packaging was open. There were no scratches anything, just some dirt left and the plastic wrap was careful cut.
Their online service doesn't have an option for a full refund but only replacement/repair. My concern is that this doesn't stop them to send another open package.
The problem is that, this is the 2nd time it happens to me in Germany (different store). That time I let is slide, too much trouble for 100EUR. However this time is 1500EUR and it's unacceptable imho.
Any input is welcome. I would like to contact an attorney, but before I start spending money, perhaps there is a more formal and/or appropriate solution.
Thank you in advance.
PS: Meanwhile I have sent it back while waiting their response.