We're trying for thoughtful conversation here. If you wouldn't mind reviewing https://news.ycombinator.com/newsguidelines.html and taking that spirit to heart, we'd be grateful.
In that way, each user here is partly responsible for the quality of the replies they get. If we want to have a good community in the long run, we have to learn to edit out gratuitous provocation.
However, you are asking that drivers be willing to take 40 minutes out of their day to make 3 dollars. These drivers often barely make it by as it is. That is neither profitable or sustainable.
The point is with this change it is no longer like “complaining to the customer service rep” it is now a whole lot more like “complaining to the independent contractor that his policy is exclusionary”, despite the fact that his contracting agency clearly wishes it weren’t, which is why they hid that information from the ‘contractor’ in the first place.
Maybe my analogy was bad, maybe you should take it up with California rather than this random driver expressing their opinion.