Well it's pretty much driven by customers but same diff really. People who book a night or two then realize they want to extend and ask to pay cash, mostly. Someone who's already stayed with you just texting the next time, etc.

It works since Airbnb is mostly there to hook you up and protect from crazy people's wanton destruction, so once you know you're dealing with safe people and you've gotten the review, eh.

Wouldn't really be worth the penny-pinching, except people tend to forget about the long-term booking discounts and actually end up paying more than they would've just using airbnb.

That's exactly how it works. The fact that it's an edge case on Airbnb is what makes the resulting churn survivable.