The rep was very helpful, but a bit puzzled that I wanted him to read me my ticket title. He seemed to think him knowing my name should be sufficient verification.

Note: I can never understand Microsoft's names for different levels of the same product. It might not be called a business account, maybe professional or pro or small business or something.

By the way Microsoft has absolutely terrible azure support. If you have a legitimate issue and you dont have a dedicated support consultant good luck to you.