First, where is he getting that car commuters outnumber rail commuters (just barely) in New York? Last I heard the split was 60/40 in favor of rail.
Second, where did he get that it is unusual for management to not use a car? Rather famously Bloomberg himself used to commute to city Hall by subway. By the authors own admission, even the lawyers use the subway. New York doesn't have that weird anti-transit classism of the rest of the country.
Third, what is meant by multi modal and why is it a relevant figure if merit.
Fourth, he clearly used New York metro area, not the city proper in his calc. Can I get some footnotes on if the cross comparison did the same thing to other cities?
Fifth, 10 min headways is exactly the threshold where you can just show up and not pre plan your trip. When you get to the station you will wait on average five min. Compare that to the amount of time spent looking for parking or waiting for an Uber. I am unsatisfied with the conclusion that of peak wait times are the reason for underutilization or that there even is an underutilization problem in the listed American cities.