We've always dreamt of having a conversation with a bot without actually constructing the intelligence behind that bot. And it's not going to work.Well, at least the ML people have.
This is automated nattering. These systems have no clue, but pretend they do. It's autocomplete with a big data set. The illusion falls apart after about three sentences or interactions. That's not much better than classic Eliza.
Most of the systems that can actually answer questions have some notion of "slots". As in, you ask "How do I get to X", and that matches something like "How do I get to DESTINATION from STARTINGPOINT by TRANSPORTATIONMODE". There are limited systems like that, slightly smarter than phone trees. You can get something done them in their limited area.
MIT has the START system which does something like that. Stanford has the SQUAD database. Both draw heavily from Wikipedia. I gather Alexa works something like that when ordering, using the Amazon catalog. Eliza had a few "slots"; if you revealed your name, or the name of wife/mother/siblings, those were stored for later template instantiation. It's not much of a mental model, but it's something.
Few of these systems have enough smarts that if you ask a question that needs clarification, they ask you a question to get the data they need. "How do I get to Pittsburgh?" ought to come back with "Where are you", or "Pittsburgh, PA, or Pittsburgh, CA", to fill in the slots. Without someone having to make up a menu tree for that class of question.