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We had an issue, where they kept reverting to pre-911 addresses in places where there were geocoding gaps in the new address dataset. Even after submitting changes, and having them implemented, they would revert back, presumably every time they merged updates to the new dataset. I suspect the new addresses existed in the list and were imported, but with null coordinates.

We stopped updating, because then you could at least consistently give people the old address for directions. (They did eventually do a permanent fix.)

It's been three years and six requests. I don't think it'll happen without someone from the team seeing it on social media. Hell, they have the suburb wrong, let alone the non-existent street.

Tried that as well. (extensively documented to show they swapped street names.) Ticket was closed after half a year without comment.

They have a system but seem to be missing the processes.

I tried getting them to correct the location for the apartment I used to live in for months but it kept bieng rejected. I recently got a message 3 years after I had moved that my edit was accepeted.