Let's say that AV1 reduces file sizes by 40% (compared to H.264), saving them 0.8GB per stream. Let's say that only 10% of users have AV1 capability. And let's say that they only pay a tenth of a cent per GB for bandwidth. They're still saving 800,000 GB of bandwidth or $800. Of course, there are also going to be other savings like electricity since transferring smaller files means needing fewer servers (servers have network cards that get saturated whether in their data center or CDN).
At Google, encoding costs can be big since a lot of YouTube videos aren't watched a lot. With Netflix, the library is a lot smaller and more popular. Netflix is up to around 170M customers. Each of those customers might have a few household members watching something popular (and maybe re-watching those things). Even encoding something very slowly ends up not costing that much money.
But it's also about the customer experience. Mobile companies throttle video services. I believe Google started using VP8 so that T-Mobile customers could see 720p video without paying extra for HD video. When downloading files for offline usage on a plane, the size is going to matter both in terms of the time it takes to download and the storage used on your device which is limited.
Even if bandwidth only costs Netflix a hundredth of a cent per GB, the compute needed for AV1 just doesn't seem to matter given the way Netflix's business works.