A year ago I checked the websites for all of my subscriptions. I unsubscribed from any site that made it difficult. Was on principal.
It was unfortunate this included the ACLU.
It was unfortunate this included the ACLU.
That kind of tactic used to solely be the domain of companies with no faith on their product. They expected low retention so it made sense to add an extra step where they could hard sell, knowing that a reliable percentage of the population has a hard time saying no to a human.