You seem to have a superficial level understanding about the Rust ecosystem for web development and for the actix ecosystem. Yet, this hasn't stopped others from trusting your opinion or agreeing with your comment, unfortunately.
This post is for the original actor architecture. The next architecture, which should have never been called actix, was based on a completely different architecture. This second version prevailed and remains in use today, as actix-net. Actix-web v2 uses actix-net. It features async-await syntax, is feature complete, and the architecture is mature. The project includes a guide, api docs, a vast collection of examples, and growing ecosystem. Actix-net is very high-performance.
The main concern about any actix project was related to poorly communicating uses of unsafe code, refusing to codify a policy about unsafe, and working with others, respectfully, to address real undefined behaviors.
The author has retired from the projects, for now. Others have stepped up to maintain and improve. It's very exciting to see people addressing unsafe blocks. Most importantly, actix-web lives on!
The expectations and treatment of authors who spend hundreds of hours on bleeding edge, open source work is also a major problem. This problem isn't specific to Rust, either.