As an example, I called them once (using a non emergency number before anyone says anything) because I was worried about a vulnerable relative who I couldn't get hold of and they were great - went to his house and called back to say he was fine, just couldn't hear the phone over the TV.
But even a wellness check can go exceedingly wrong in the US.
"He said he called a non emergency number for a wellness check. Smith said minutes later he heard a gunshot."
https://www.npr.org/2019/10/13/769891781/fort-worth-officer-...
For example, the UK police do not routinely carry firearms.
Its the system you put your kid into by calling the police on them. Police don't have choices in a lot cases and the system around them has a lot of rules that capture people in them for years.