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How does q corporations unwillingness to spend money connect with the idea that it’s a scam? I mean, it could be a scam.. but how does this specific piece of evidence connect?

It sounds more like a piece of unrelated information that you are leveraging to support the story you told yourself.

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The premise is that Apple is very generous with apology compensation / gifts, even outside of repairs. An agent doing so over a certain $ amount draws additional attention to the individual from the business. These coupled with the fact that they received no compensation or gift indicates a number of things, among which is that they chose not to gift anything to minimize attention brought to themselves. I'm just hypothesizing. Regardless, they clearly need to be retrained.

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