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Thanks for the clarification here!

Since you are using freemium at the moment do you have some way of quantifying the hassle that this decision has created? It would be interesting to know more about how you navigate this kind of tradeoff since this is really what matters when it comes to detemerning whether a decision like freemium vs no-freemium is actually a good decision

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There's some operational cost (for running servers and such), but not that high.

There's considerable customer support cost.

The main thing that I feel makes life tough is that the pipeline from, say, doing some paid ads and seeing the results is several months long, and the feedback loop on changes that can affect conversion rates and monetization is similarly very long. We've learned to cope with it but it would be nice to have a one-month feedback loop or shorter.

Thanks for sharing! Seeking a shorter feedback loop makes total sense.

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