Show HN: Gripeless – Capture Complaints
We all see these amazing ideas being posted on Show HN but let's be real - every product has some gripes that could be improved.
The gripes could be things like broken flows, unintuitive UX behaviors, or some interactions being too slow - you name it. Everybody has their favourite products, and each of those products (awesome as they may be) have a couple of small things that could be improved to make them even better.
What's interesting, though, due to a variety of reasons we usually don't report those things at all - we might not think the complaint is solicited, we might not think that anything will be fixed after we report the thing, or even just writing and sending a semi-formal letter is too much friction for such a simple task.
This is why we've built Gripeless, an all-in-1 solution to make the process as smooth as possible for the user so that they don't have to write emails, don't have to think whether the product-owner is acting on those complaints or even requesting complaints in the first place.
Gripeless can be installed onto any website and the provided script is only 20kB gzipped. Both the script and the management dashboard are built with Elm, which turned out to be an amazing choice for making things fast.
We're specifically building a product that can capture complaints and efficient access to them, so Gripeless is not a replacement for:
- Email support software - like Zendesk or Supportbee
- Automated analytics - like Google Analytics or Mixpanel
- Error reporting software - like Sentry or Rollbar
Complaints, that's what we're all about.
There's a lot of existing science behind complaints in the service industry which this product is based on, and we've linked a bunch of it on https://usegripeless.com.
Let us know what you think.
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