Let me add that it might be better if the chatbot WERE acting as an agent, referring to its owner by name, instead of pretending to BE them. For example, when asked "What are your areas of expertise" it might be better if the chatbot responded with something like, "diggum has 15 years experiencing designing creative tools for designers..." Right now, it's a bit split personality responding as the bot for some things and as the owner for others.