Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the company a chance to triage and resolve the issue. (Yes he apologized) He paid $10 for a .org domain, which for Cloudflare is at cost. Goodness... It’s not like Cloudflare is refusing him support, just that he’s not on a tier where someone will respond in real time. In any case, it’s resolved for him now and he got the attention of the CTO (maybe I should try some public outrage sometime instead of paying for ent support heh!)
Also I think there’s an issue with what the expectations for support is for. The Cloudflare service itself - the DNS, DDOS protection, ssl, CDN, etc are all premium services with a free tier for kicking the tires. As far as I understood in the post, the OP was on that free tier but had registered the domain on Cloudflare (which was probably the added complication).
Sidebar - AWS offers no support even if you’re a paying customer - support is an additional product you have to add on and it is a percentage of your overall usage bill, even if you don’t contact support...