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I honestly believe that auto-generated messages of any kind should be marked as such. It's incredibly annoying to read through these kinds of messages knowing they're not really written for you. The issue here for me is respecting your customer's time/attention.

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That is what I do with templates.

"Hey Bob, we have seen that one happen and we have nothing special noted on your case so far.

Let me send you our internal tech note. Give it a go and let me know where you end up. If anything does not make sense get back with me and we can do it together.

They know it is a cut n paste, but one that is qualified, warranted and indicated. Easy peasy.

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