We want to use technology to make this service accessible and affordable to as many people as possible - for example being able to video chat rather than go to a physical location. But that's as far as we want to go.
Healthgrades is for finding a clinical service; we are not a health service. We often use the term coach (which isn't a perfect term but the best we have right now.) We hope it is an ongoing relationship and not just used when somethings 'going wrong.' Another way we sometimes talk about it is that it's like a really good friend who happens to have an incredible background in child development. With that in mind, we don't fall under hippa as we don't discuss medical issues, although we aim to be at hippa level regardless.
Yup - Catalin has a background in ML. We're not working on any ML stuff right now - he's just an incredible technologist! The closest I can see right now is us being able to maintain a body of knowledge similar to how most doctors use Up To Date. We could then use ML to surface the information to the coach / expert so they always have the most up to date knowledge at their finger tips.
We want to be as efficient as possible so we can support as many parents as possible, and as effective as possible so we provide the best support. But we never want to replace the direct human connection, nor to use data in any way that parents wouldn't want - we know if we lose any trust we've got nothing!
First, there are so many incredible experts in early childhood right now that - IMO - are undervalued. We have so many that want to have a home to use their skills in support of parents alongside whatever they currently do.
Second, we're investing heavily in the selection and then ongoing support and / professional development of our coaches.
Over time we will need to increase the support and development even further but for the foreseeable future we're just happy how many incredible people are out there.