Once I bought a Casper mattress, king size, something like $800. Got in touch a few weeks later to return it, it was too big for me. They said here's your RMA, print it and send it back no question asked & you get a refund.

Well, the mattress comes rolled up in a box, but obviously cannot be put back in the box. It was impossible for the FedEx guy to fit it anywhere in his truck.

No problem they said, find a local charity and donate it, we'll issue a refund. In the end, I didn't even have to give them a proof of anything, and they sent back the money, no question asked.

I'm not one to worry about other's businesses, but at that moment I felt like I was part of a very big scam that I didn't fully understand. This was 3 years ago.