Yep. The NY Times is running an op-ed calling for a pound of flesh from the airlines before any bailout (due to customer treatment).
As an industry they provide an exceptional service, but it's rarely that they as comapnies are profitable over time.
We cannot permit American and other airlines to use federal assistance, whether labeled a bailout or not, to weather the coronavirus crisis and then return to business as usual. Before providing any loan relief, tax breaks or cash transfers, we must demand that the airlines change how they treat their customers and employees and make basic changes in industry ownership structure.