Not all policies are fair and there should be exceptions during times of crisis. Hotels do questionable advertising practices all the time to lure in customers and then hit them with arbitrary fees during checkout which seems like bad faith to me.
The same goes especially for multi-billion dollar corporations.
You cheat me out of something, I will first attempt to right that wrong through the proper channels. If I am unsuccessful, I will right that wrong through unofficial channels. Within reason, of course.
They just got unlucky and they should suck it up.
If the hotel has to refund everyone, it will either have to go under, or if it is too big to fail, be bailed out with my money.
I don't see why I should pay for someone's else gamble.
That's right, in this real actual adult world.
Mostly out of goodwill and fear of lawsuits, I think.
Smaller boutique hotels are probably less likely to allow coronavirus-related exceptions, because they're deprived of business as it is.