"We acknowledge that this decision impacts the quality that our customers have come to expect. We appreciate your patience as we all face these trying times together, and we will explore additional options to make sure our customers are treated fairly and are fully satisfied with our service."

That's basically all they had to say. Something to the effect of "This sucks but it's necessary and needed to be done quickly. We'll try to make it up to you." Then figure out whether to refund people on the higher plans or give them a free month or credit on their account or something.