I DESPISE having to install or even run desktop applications for anything that can be done in a browser.
With the browser version, I can just open my browser and point to the URL and run it. Easy.
With a native app, this usually means I'd have to go buy a new computer running Windows or MacOS just to run this one stupid application, because I don't have either of those OSes at home. Of course, I'm not going to do that, which means I just don't use the app at all.
Most non-tech people just blindly drink the poison and install it.