I don't think the poster wants to drive you crazy. I don't think the poster said they wanted everything to be free. What I believe they're asking is a pricing plan that offers a feature without support for a reduced price. It is an idea, and GitLab's staff who are lurking here are smart enough to check if there's a business opportunity there, and a need that can viable be filled.
In many parts of the world, $200 is a salary.
The tiered pricing concept and the upgrade pushed by induced demand and "Parkinson's law" has changed the world as it allows companies to start working using free or low priced tiers instead of needing high initial capital. As these companies grow, they will use more features and pay more.