Hacker News Reader

Comment by neuronic | Hacker News Reader

Let's hope so. Honestly, Zoom is the preferred video conferencing software out there when it comes to UI/UX and performance. Grid view just being one major plus, no disconnects or issues in 4 weeks of home office so far. Meetings with 10-20 people no problemo.

If the same software could be used without the security concerns then I don't see how competitors at their current level would remain anything but a side note.

I have brought up Jitsi, no one cares, perceived as worthless fringe. Enterprise client already has MS Teams licenses, again no one cares, only used when Zoom is no option. Internally we got Slack, cannot even do 1:1 calls without issues. We also have Pexip, it has crappy UI/UX and several disconnects if sessions > 30mins. Hangouts is Google so enterprise clients are often not getting into that.

View on HN

You hit the nail on the head as to why people don't use Slack & Jitsi, and barely use Hangouts: it's the call quality, stupid. Zoom drops out less, video & audio quality is better, screen sharing works. It's as close to a "gets out of your way" piece of videoconferencing software as has ever existed.

Competitors, take note. Get the basics right - don't concern yourself with fluff - and customers will flock to you.

The basics are:

- keep this private

- keep this secure

- use hardware acceleration to not melt my laptop

- make it easy to setup and use

They’ve got 1/4.

#1) Make sure meetings start on time, without speaker and microphone and screen sharing issues.

They got 1/1.

In my experience, users do not care about the other 3 points at all. Maybe setup/install but most get around it with 1 or 2 tips via chat.

So your point stands: the real world has proven that 95% of people only care about that single point.

setup is included in "meeting on time" because you will have members without the client, and the installer needs to silently always work with as few clicks or places for a person to make a wrong decision as possible.

"do i click run or save"

"yes or no to this question i dont understand, [and despite clicking hundreds of times in my life, ive never actually read it]" (UAC)

Chat roulette is easier to use than zoom on that front and, I’d argue, for those with google accounts, it’s easier to use hangouts.

> Competitors, take note. Get the basics right - don't concern yourself with fluff - and customers will flock to you.

IMO they did take note and that's why we are seeing the deluge of articles about Zoom.

The concerns are still valid, but yes of course it's a PR battle.

Whereby (https://whereby.com/) is great if you don't need large groups. Nothing to install.

Reply on news.ycombinator.com