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Please lets not start this. Apologies means nothing, especially coming from companies.

That’s bleak. We’re at the whim of our corporate overlords.

[Your account is experiencing a car accident]

What I’d really want is not an apology but a post mortem: “here’s what caused this to happen and here’s what we are doing so it doesn’t happen again”

This is what’s important from a company.

That would be an admission of guilt.

Not really. You can apologize when something happens by accident too. Does not mean there was intent to it.

Obligatory reference: https://xkcd.com/945/