Yes, the 20% definitely raises eyebrows. Uber charges 20%< Booking.com 15%, and Airbnb 5+10%, just to put a comparison.
I no longer use Upwork, and the "loss" is only one of the reasons. But it's probably the best way to find projects easily though.
I no longer use Upwork, and the "loss" is only one of the reasons. But it's probably the best way to find projects easily though.
If however you do more long term projects (I have one active project that has been open for 2 years) then you quickly get to the 10% charge.
I wish they reduced the amount of money you need to earn to enter 5% charge range (it's currently $10k AFAIK) and I imagine it's quite rare for freelancers to get there.
What I think is quite bad on UpWork when it comes to charges is the 'connects' that you have to pay for since last year I think. Last I checked it was up to $1 USD per project proposal, which might make it very difficult for some people to get their foot in.
Their messaging and time tracking tools are mediocre at best, and they certainly aren't worth the 5% charge. Payments are held for a week, and it still costs money for the worker to withdraw them. Their local currency withdraw is 2-3% lower than Transferwise.
The tracking tools is just as it should be. I don't want a keylogger, so the fact that they simply count keystrokes and mouse clicks is good enough to not step too much into privacy zone.
Payments are held for a week in order to allow the paying customer to analyze screenshots, and if necessary to allow for complaints to be filed.
As for local currency withdrawal, I'd say they don't make a dime on that one at all. That's completely based on your local bank currency exchange rate, which is always skewed for them to make a buck too. Also they have plenty of different payment methods. And in the end it doesn't even matter.
Care to share any better online market for freelancers that you're happy with instead Upwork?