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That's why I like this community-what a nice thing to offer. .

Why don't you email Mark Z directly? That will probably help you much more than dealing with customer service.

Also keep us posted on how it goes. Good luck.

Yea, he seems like a reasonable guy. Just make sure to not mention any business ideas in your email.

That's funny!!

Also, don't mention that interview at SXSW.

A customer of mine was unhappy with Amazon's service and couldn't get help. So he emailed Jeff Bezos. The next day, 4 reps called back.

It's worth a try.

Well, a number of messages later, and a very stern message from them (see quotation in article), I've not got anywhere. If you can push a few buttons on my behalf, then I would be highly grateful.