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Thanks for your feedback. Yes, I will change it in a couple of minutes as someone else also complained about it. However, the support link is at the bottom that takes you to a google form. You do not need a twitter account to get support for the product. I hope this helps.

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The change is now deployed!

I agree with Zelphyr's statement and would add that Facebook should also be avoided for support for exactly the same reasons.

I find facebook the most friendly way to ask for support or interact with companies. Please keep it :)

Genuine question,

‘Friendly’ how? I’m wondering how it’s better than a ticketing system or email.

Who is using emails nowadays? Chatting via messenger is much more informal. Also most of my communications are via messenger, so it is nice to have one place for all.

i hate those chat bubbles that pop up. Unless its something that I need fixed asap I always email.

I would think the issue is not “avoid using X”, but “don’t _only_ use Twitter and/or Facebook”

As long as there’s responsive support via standard ‘open’ channels such as email or phone, why would you care whether others can use other channels (e.g. regular mail, fax, or home visits :-) ) to get support?

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