I guess some people feel all "leet" by using abbreviations without (or before) defining them and expecting everyone else to run around looking them up.
It's tired and lame.
It's tired and lame.
Here you go: https://en.wikipedia.org/wiki/Leet
> It's tired and lame.
It's an incredibly common term we use at my workplace, and I expect many other engineering orgs use it as well.
We use it not only for services ("five nines"), but also for tasks and human initiated things.
It's a simple and useful stand-in for a complicated and abstract concept. I don't expect to have to explain SLAs every time they are discussed.