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Newegg was purchased by a Chinese company in 2016 (https://www.techpowerup.com/226777/newegg-now-owned-by-chine...). I've been told their customer service has went down significantly after being acquired.

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My last newegg experience was ordering parts for a computer with the free shipping option (2-10 days?). Power supply hadn't shown up 6 weeks later, so I tried to do an online support chat. Sat in a queue for 2 hours before it crashed. I called, and got a time slot for them to call me back. No one ever called. Tried again the next day, support chat was down. When I eventually got through, they said they'd file a claim with FedEx, and if FedEx agrees they'd refund me. Power supply showed up on my door a week after that. Had to repeat the process to do a return.

I'll never touch newegg again. Their own system said I never received something I paid for, and yet sorting it out took 2 months and 6 attempts contacting customer support.

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