Yup, that happened years ago (10+?) to other people I know. And this is the main reason that, to this day, we do not use any Google product other than search and AdWords (when we have to). After seeing what happened to people who's accounts were shut down summarily and without recourse (not even a way to communicate with a human being) I have less than zero interest in exposing my businesses to that nonsense.

I mean, who does business like that in the real world? Even the IRS will pick up the phone, talk to you and help resolve issues. You have to wonder what kind of personal and corporate culture leads to having such contempt for clients, customers and partners that a company would think it OK to treat them this way.

Facebook is another one. Someone I know was advertising exercise clothing for women. Tank tops, spandex shorts, that kind of stuff. His account got shutdown without recourse for showing too much skin. As she tells the story, she was treated to a daily dose of ads from Victoria's Secret while browsing FB, and they show far more skin and in very suggestive ways than she ever did with her workout clothing. Three years later she is unable to reach a human being to have, you know, a human-to-human conversation and attempt to get the account back.

This is wrong. I guess it's the new normal.