But the terminology issue seems like a surface detail. The attack vector (bribing an insider with front door access to customer data) is a pretty big and actively exploited class of organizational vulnerabilities, so it’s a security problem anyway.
But in any case, I don't think bribery as an effective attack vector for a service as big as Roblox is so self-evident that it lacks cleverness or insight. It's not just the work of finding someone with access privileges (could be as "easy" as searching LinkedIn for people listing Roblox as an employer), but also knowing what to bargain for (e.g. account credentials versus "give me the password of the richest Roblox player"), and having the confidence that the system would allow me essentially unfettered access (i.e. weak access-control policies and threat detection).
Logically, if bribery is such a straightforward and cost-effective attack, then people would be going hard all the time bribing insider employees at a bank. Yet if I had the money and time and willingness for illegal behavior, I'm not at all certain what unauthorized access I could get from any bank employee, nevermind how far I'd get undetected.
To put it another way, "legitimate" hacks usually reveal major substantive ways that a system can/should be hardened. I think it's pretty obvious how Roblox's access-control and auditing should be hardened after this kind of intrusion. How would a company realistically improve its security after learning a user's own account was compromised after the user was tortured into giving away their credentials?
In many ways, this is close to the original term of hacking, which is less about computers and more about circumvention of restrictions and security.
The way I see it is that modern day "hacking" and "espionage" form a venn diagram, and that particular distinction isn't important anymore when it comes to attacking and protecting businesses in digital space. Espionage based tactics for digital intrusion, including getting physical access to the digital assets, are usually fair game for pentesting and are often within the scope of the blue team.
In any case, the article says the person "changed the password for and stole items from Roblox users". Would you say it's wrong for those users to describe their accounts as being "hacked"?
edit: moreover, no matter the method of intrusion, it shows how basic/non-existent the auditing and access-control is for a system that services 100 million active monthly users, which is most definitely the kind of security issue that traditional technical hacks reveal.
[0] https://web.archive.org/web/20080220095541/https://www.ycomb...
From the user's perspective who had their data leak? Of course it counts.