Hacker News Reader

Comment by elric | Hacker News Reader

I don't like Lenovo. Their laptops have steadily declined by every metric I care about since the X220. But Thinkpads are still better (by those same metrics) than anything else I've come across.

Would be willing to buy something else. Anything else. But most other laptops out there have even worse keyboards (which I deeply care about), terrible form factors, specs that are stuck in 2010, awful support/warranty, no Linux support, or all of the above!

If someone builds something I'm happy with, I'll buy it. Price is not an issue. My laptop is my toolbox. I want it to work the way I like it. If it breaks, I need to have fixed preferably today, but tomorrow or the day after can be acceptable as well. That basically leaves Lenovo & Dell.

View on HN

System76?

No AMD option, I don't think.

if only they werent plastic. my laptops would be toast after about a year but my mbp is going on 5 (did have to replace the screen, but was done under warranty)

The web is full of complaints about System76. And the, they have really cheap parts compared to Thinkpads.

I just looked at the System76 laptops, and they are strikingly similar to the Powerspec(Micro Center)/Sager laptops? Is the resemblance superficial or something else?

System76 uses Clevo/Sager laptops. However, they don't "just" pull off the shelf computers and put an OS on them, they're involved with the design of the laptops from the beginning.

This thread has more information from someone who works at System76.

https://news.ycombinator.com/item?id=17039414

From what I can tell from their website, their idea of "support" seems to be RMA. I'm not going to be buying a laptop from someone who expects me to ship it to the other side of the planet so they can fix it. That's a hard pass for me. It's really hard to beat Lenovo (or Dell) next-business-day-on-site repairs.

Lenovo’s on site support is not that great though. I used it twice. Once for a broken drive, where they shipped me a new drive without any explanation or ever sending someone. Second time a broken keyboard a month ago, where they refused to send someone because I was working from home and not from a business address, and also refused to send the part (which is supereasy to install) because it was not marked as user-serviceable and then threatened they would revoke my remaining warranty if i bought the part direct and installed it myself. (I did it anyway.)

Reply on news.ycombinator.com