Many people these days just flat out don't like having to make or receive a phone call.

Have you talked over the phone to an average Chinese restaurant lady or Taco place? If I had to ask for the menu from my local, one of the best that I had, taco truck - I'd hang myself by the time I got to actually deciding what my order would be.

I can re-order my previous orders from Grubhub or DoorDash with one hand on my phone while I chase after the kids or am busy doing something else. Don't have to enter payment info, find my wallet, look at a menu, or worry about the noise level.

The idea here is to avoid contact with human beings altogether.

Language barrier and awful call quality also come into play. It's sometimes next to impossible to understand them and that's even assuming a strong language grasp. Much of the best food comes from the old dude/woman who's been cooking all their life, but not necessarily the easiest to communicate with.

Waiting on hold, handling payment details over the phone, miscommunicating an order, language barriers (not everyone who runs a restaurant speaks the local language fluently, and not everyone living in a place speaks the local language fluently), not having to explain my address.

Then there's the benefits of online - menu is accessible, often they're using stripe/Shopify so my payment info isn't everywhere, it's one click, I get email confirmations and receipts, I can leave free form notes easily, and last but not least, I don't have to talk to a person who may or may not want to talk to me.