I've spent many thousands of dollars on app-delivered food over the last few years (Foodpanda, Uber Eats, Grab Food, Lineman, and Deliveroo). I use the apps because:
- GPS tracking of the driver, and helpful notifications
- Discovery of new restaurants
- Detailed menu (and occasionally useful suggestions of menu items)
- I don't have to create a new account or fuck around with giving some restaurant my credit card
- I don't have to speak to a human
I'm hungry right now. I can pick up my phone, and in 30s, without needing to do anything other than click on the food I want to eat, in 25m I will have a human with food at my building's lobby.