This question brings to mind a recent experience I had with Scaleway support. I pay maybe 25 euro a month to host my k8s based application on their managed k8s offering.I did not pay the extra 2 euro a month for an upgraded support tier. I encountered an issue when deploying istio to the cluster, pinged the scaleway support chat on a saturday, and they had figured out the bug on their end and had a fix eta estimate within a few minutes and had the fix in the next business day. Those guys have fantastic support.