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Comment by chrisseaton | Hacker News Reader

> Your bug will at least then be triaged and acknowledged.

Lol sure it will.

Bugreporter is just a front end for Radar.

And I can assure that when I was working at Apple bugs were triaged and acknowledged by a PM. Doesn’t mean they get fixed though.

> I can assure that when I was working at Apple bugs were triaged and acknowledged

As a counterexample, as late as 2018 Apple was publicly denying (so not acknowledging and ignoring attempts at triage) bendgate, but leaked documents show they knew about it in 2014.

https://www.slashgear.com/iphone-6-bendgate-docs-confirm-app...

> Doesn’t mean they get fixed though.

We're not talking about fixing - we're talking about triage and acknowledgement.

"Doesn’t mean they get fixed though." Ok then! I am driven to report it now!

Actually, this is a trouble bugs lots and lots of people for long long time. I browsed countless articles or threads about this with tons of workarounds. Where more than a few are Apple discussions. If it is not reported yet - from outside or inside - then it does not exist. But it does.

Radar’s asinine search functionality also obscures the seriousness of bugs by failing to reveal dupes.

It doesn’t (or at least didn’t) default to searching for all words used in the title; it only searches for the EXACT string you enter. It was a pain in the ass to even find bugs YOU wrote.

I couldn’t believe how goddamned dumb this is, or the Radar team’s response: Oh, you simply use Oracle syntax and wildcards in the title search! No explanation of how we were supposed to know this, or WHY.

> Oh, you simply use Oracle syntax and wildcards in the title search!

TIL

> Bugreporter is just a front end for Radar.

It’s “Feedback Assistant” now and at least one level removed from Radar now. Can’t give third party developers a direct line to engineers!

> And I can assure that when I was working at Apple bugs were triaged and acknowledged by a PM.

They used to, maybe? Not anymore. I think I got two responses in June 2019 and then nobody has looked at my bugs since.

Can't say for Mail, but in my experience watchOS and SwiftUI reports are frequently acknowledged.

Apple definitely has a history of not acknowledging for a long time major problems that many people can clearly demonstrate. Bend gate, antenna gate, stage light gate, that thing with the coating on the screens...

Bend date, antenna gate were fixed in the next revision of their hardware. Screen coating was fixed I believe even quicker.

There is a limit to how quickly Apple can fix hardware given they have to work with third parties on retooling and retraining.

The screen coating is still an issue. It crops up again every few years. I’ve gotten a few macs replaced for free because of it even when I didn’t mind.

> Bend date, antenna gate were fixed in the next revision of their hardware.

I know they were. But do you not remember there was quite a period of time where Apple didn't acknowledge the problems and ignored users trying to triage them?

> There is a limit to how quickly Apple can fix

What has this got to do with it? We're talking about triage and acknowledgement, not fix.

Flexgate is still a real, profound, and disgraceful defect.

This is the one where your MacBook Pro’s screen stops working because Apple ran a ribbon cable through a hinge or some such stupid shit. Been happening since 2016 and still rendering $4000 laptops useless after 18 months of light use.

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