Ask HN: How do you collect feedback from your users?

As founders, we know how important it is to talk to our customers in order to avoid wasting time building features that no one wants.

It can be difficult to know what to work on next, and how many resources to devote to a particular product or feature.

That's why I've decided to build a user feedback tool, that will help founders like ourselves not only collect user feedback, but also organize it, and build product roadmaps.

As such, I'd love to speak with my fellow founders about how you collect feedback from your team and users, how you do your product roadmaps, and some of the challenges you face while doing so.

How do you collect and organize feedback from your users? What are your processes? What don’t you like about them? Care to share?