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Comment by strooper | Hacker News Reader

Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them? Do they provide some sort of security or insurance that I am unaware of?

All the popular dedicated domain registrars I have used so far have excellent human support. Godaddy, namecheap, namesilo to name a few. I don't know if big companies or corporate use something more to secure their domain names and DNS, do they?

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> Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them?

I think that, despite what frequenting HN may make you think, most people using Google's services - even the more complex or paid ones - aren't aware of the problems with support.

I moved/consolidated from GoDaddy and 101domain to Google Domains because of the support I've gotten from Google in the past (on Nexus/Pixel devices, Apps, Fiber, Fi, Stadia, etc).

I always assume the people complaining about nonexistent support from Google are trying to get support for something they aren't paying for. You pay for Domains, and the support reflects that. You probably can't get support for getting locked out of a consumer Gmail account or help uploading a YouTube video.

As a paying G Suite customer, all of my support experiences have been horrendous, including trying to unlock an employee’s account that was locked for “spam”.

The support agent couldn’t do a single thing but tell me to wait for the possibly robotic appeals process.

Living in an autocracy is perfectly comfortable up until very moment it no longer is

In terms of being able to open a ticket and get a response from a real human, for .ca domains the registrar canspace is quite responsive.

Because I bought it 10 years ago, when Google was a very different organization, and moving would appear to risk some email downtime.

You can transfer a domain with no downtime. The name servers will remain during the transfer, so as long as your DNS isn't dependent on the domain registrar, you'll be fine.

If you are using the registrar's built-in DNS hosting, move away from this first, which can also be done with no downtime.

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