I'm going to add to the pile-on that the "Ticket Type" field is a little more useful than the author gives it credit.

> why do you want to have this information and what is it going to be used for?

You might say this is yet another proxy for priority, but it's slightly more nuanced than that. A lot of software companies do not have the experience of continuously deploying the main code branch. I work on a SaaS solution that's gained traction in highly regulated industries.

It's very useful to be able to identify (trends in!) bugs that could be described as a "regression" or breakage in behaviors that customers are known to rely on. This isn't the example of "Customers" from your post though, ultimately how the change gets prioritized and released is what they care about! This is about being able to identify and systemically manage change in high risk areas.